Shipping Policy

Effective date: September 26, 2026

How Arrive Luxe gets an order to you, what it costs, and how long it takes.

Where we deliver

We ship to all 50 states of the United States, including residential and business addresses. We do not offer international shipping, and we cannot deliver to addresses outside the country.

One service, free

There is a single delivery option: free standard shipping. It applies to every order with no minimum basket value and no promotional threshold. Expedited, express, next-day and weekend delivery are not available, and neither is a paid upgrade.

Preparing your order

Orders are picked and packed within 0-1 business days. Business days are Monday to Friday, excluding public holidays. An order placed after 2:00 PM PT is prepared on the following business day, and an order placed over a weekend is prepared on the next business day.

Time in transit

Once the parcel is with the carrier, standard delivery normally takes 2-3 business days. Transit time depends on the distance to your address and on carrier conditions; weather, seasonal peaks and remote routes can add a day or two beyond the usual window.

Tracking

A shipping confirmation email with a tracking number is sent as soon as the parcel is handed over. You can follow the parcel on the carrier page at any time. Allow up to 24 hours after that email for the first scan to appear, as a new label often shows no movement on day one.

Costs at checkout

The order summary shows the product price and any applicable sales tax before you confirm. Because standard shipping is free, no delivery charge is added at any stage. There are no handling, packaging or fuel surcharges.

What delivery does not include

Free shipping covers carriage to the address you give at checkout. It does not include installation, assembly, wall mounting, in-home placement, packaging removal or the collection of an old item. Please make sure the address is complete and correct, including any apartment or suite number, before you confirm the order.

Delayed, missing or undeliverable parcels

If tracking has not moved for several days, or the carrier records a delivery that never reached you, contact us with your order number and we will open an enquiry with the carrier. Where a parcel is returned to us as undeliverable because the address was incomplete or refused, we will contact you to arrange a new dispatch or a refund.

Damage on arrival

Inspect the parcel when it arrives. If the contents are damaged in transit, report it within 72 hours of delivery with photographs, and see the Refund and Returns Policy for what happens next.

Questions

For anything about a delivery, email support@arriveluxe.com or call +1 (916) 494-3305 during Monday-Saturday, 9:00 AM - 6:00 PM PT.