Payment Methods

Effective date: September 26, 2026

This page sets out how you can pay at Arrive Luxe, who handles the transaction, and what happens if something goes wrong at checkout.

Methods we accept

Shop Pay
Shop Pay Installments (orders of $35 or more)
Apple Pay
Google Pay
PayPal
Visa
Mastercard
American Express
Discover
Diners Club
Elo
JCB
UnionPay

The methods offered to you are the ones shown on the checkout page; availability can depend on your device and your card issuer.

How your card details are handled

Your transaction is processed by Shopify Payments, which operates to the PCI-DSS standard. The connection between your browser and our store is protected with SSL/TLS encryption for the whole of the checkout. We do not see, keep or store full card numbers, expiry dates or security codes on our own systems at any point.

Prices, currency and what you actually pay

Every price on this site is shown in US Dollars (USD). The order summary at checkout adds any applicable sales tax and shows the full amount before you confirm. Standard shipping is free within the United States, so there is no delivery line to be surprised by. There are no handling charges, service fees or surcharges.

When your card is charged

Payment is authorised at the moment you confirm the order, and a confirmation email with your order number follows within a few minutes. If it has not arrived, check your spam or junk folder first; if it is still missing, send us your name and the approximate time of the order at support@arriveluxe.com and we will confirm whether the payment went through.

If a payment is declined

Check that the billing address and postcode match the ones your bank holds for the card.
Make sure the card has sufficient funds or credit available.
Look for a verification prompt from your bank in a text message or banking app.
Try a different method from the list above.

Repeated declines come from the card issuer rather than from us, so your bank is the fastest route to an answer.

Billing questions

For anything to do with a charge, a refund or a failed payment, write to support@arriveluxe.com or call +1 (916) 494-3305. We are reachable Monday-Saturday, 9:00 AM - 6:00 PM PT.